Refund policy

At SHIFTTEE, we want you to feel confident with every purchase. If something isn’t right, we’re here to help make it right in a simple and fair way.

1. Return Eligibility

To be eligible for a return, items must:

  • Be unused, unworn, and in their original condition
  • Have all original tags and packaging intact
  • Not show any signs of damage caused after delivery

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

You can request a return within 7 DAYS of receiving your order.

Requests made after this period may not be accepted.

3. Refund Process & Timing

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • If approved, the refund will be processed to your original payment method

Please allow 3 TO 4 days for the refund to reflect in your account, depending on your payment provider.

4. Exchange Options

We offer exchanges for:

  • Size issues
  • Defective or damaged products
  • Incorrect items received

Exchanges are subject to product availability. If the requested item is not available, we may offer a refund or store credit.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery.

Email us at wearshifttee@gmail.com with:

  • Your order number
  • Clear photos of the product and issue

We will arrange a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance
  • Gift cards
  • Products that have been used, washed, or altered
  • Customized or made-to-order products (if applicable)

7. Return Shipping Costs

  • For regular returns (e.g., size or preference issues), return shipping costs may be borne by the customer
  • For defective, damaged, or incorrect items, we will cover the return shipping costs

Shipping charges (if any) are non-refundable unless the return is due to our error.

8. How to Initiate a Return

To start a return or exchange:

  1. Email us at [wearshifttee@gmail.com] with your order details
  2. Our team will guide you through the next steps
  3. Pack the item securely and send it as instructed

9. Contact Us

If you have any questions about returns or refunds, feel free to reach out:

SHIFTTEE
Email: wearshifttee@gmail.com

We appreciate your trust in us and are committed to making your shopping experience smooth, reliable, and worry-free.